Refund policy

Our dresses are thoughtfully crafted using traditional block printing techniques, supporting skilled artisans and preserving India's rich textile heritage. We embrace slow fashion, producing limited quantities of timeless designs to minimize waste. Each Sarah Lune piece tells a story of cultural fusion, from the shores of Nantucket to the vibrant streets of Rajasthan.

OEKO-TEX certified for your peace of mind, our dresses are made from 100% Indian hand-picked cotton, ensuring both quality and sustainability. By choosing Sarah Lune, you're not just wearing a dress – you're supporting ethical craftsmanship and empowering local communities.

We offer 14-day easy returns on unworn items, and size exchanges with complimentary shipping, allowing you to find your perfect fit while supporting our commitment to sustainable practices.

Items must be returned, unworn, unwashed, undamaged and in the original packaging with tags still attached.

We reserve the right to deny credits if returns are damaged, marked or altered in any way and do not meet our returns requirements.

To start a return, you can contact us at info@sarahlune.com. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@sarahlune.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@sarahlune.com.